The file you’re trying to use is corrupted or incompatible, which means Riverside cannot process it as-is. There is no way to repair the file within Riverside, so you’ll need to upload a corrected version.
Suggested troubleshooting steps
- Check file requirements: Each file must be under 10 GB and shorter than 180 minutes.
Try a different file: If you have an alternate version of the file, upload that instead.
Re-export the original file: Open the file in the Riverside editor or another editing tool, then export it again.