Follow these steps when:
- You connected your Riverside podcast to Apple/Spotify or other listening platforms, and now there is a duplicate listing of your podcast
- Spotify/Apple Podcasts' link directs to an error page
- Analytics aren't showing the numbers you're expecting
- Your listing isn't receiving new episodes
Likely causes:
Duplicate listings occur when you create your show manually on Apple Podcasts or Spotify in addition to setting up your podcast in Riverside. The listening platform may reject the duplicate, however this is not always the case. A second listing splits followers and stats between two entries, and the original listing stops getting new episodes.
Suggested troubleshooting steps
- Contact Riverside Support for assistance.