You can only access your guest's high quality track after it uploads from their device to Riverside.
- If they recorded on a computer, refer them to riverside.com/upload ⇱ or ask them to follow these steps: Finish Uploading a Local Recording Track (computer).
- Troubleshooting: My track is not uploading
- If they recorded on a mobile device, have them open the app again, or ask them to follow these steps: Finish Uploading a Local Recording Track (mobile device).
- Troubleshooting: Track is stuck uploading on mobile app