Follow these steps when:
- You see an error when importing episodes
- You see the following error:
- "Riverside doesn’t currently support podcast imports from Riverside, but only from external hosting providers."
Likely causes:
Errors appear upon episode import when episodes or RSS feeds are not formatted correctly. See the troubleshooting steps below for details on formatting specifics.
The importing from Riverside error occurs when your podcast is already hosted in Riverside. A podcast can only be hosted from one Riverside account, so this is why you cannot import it.
Suggested troubleshooting steps
- Check your podcast on an RSS feed validator for metadata that is missing, incorrectly formatted, or unsupported. Any incorrect metadata will prevent the import.
- Make sure your feed contains episodes before importing. If the RSS feed contains channel information but no episode items, nothing can be imported.
- Add an image to upload your episodes. RSS feeds must include a valid podcast image that meets size and format requirements.
- Remove any corrupted episodes to import your podcast. One corrupted episode can block the entire import process.
- For import errors, reach out to Support to migrate your podcast to your desired account.
If the issue persists, please contact Support.