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  1. Riverside Help Center
  2. Account, subscription, and billing
  3. Account, subscription, and billing FAQs

What can Riverside's Support agents help me with?

Our Support agents are available via live chat and email 24 hours a day and can help answer your questions.

We can assist with:

  • billing
  • refunds
  • turning off your subscription's auto-renewal
  • recording issues
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To contact Support, click or tap the Support button in the bottom right corner of this page or from most pages of the Riverside website. You can also start a new support request here.

Related articles

  • Contact Support
  • What is included in a free account?
  • Cancel your account subscription plan
  • Transcriptions: Overview
  • Refund and Cancellation Policy for paid subscriptions

Articles in this section

  • All Account, Subscription, and Billing FAQs
  • Are team members who have an "invite pending" counted in the account's total number of seats?
  • Can I change my billing address and billing email?
  • Can I change my plan at any time?
  • Can I change the editor using my editor add-on seat?
  • Can I get invoices?
  • Can I pay monthly and not yearly?
  • Can I see reports or analytics about my Riverside account?
  • Can I try Riverside Pro for free?
  • Can I use Riverside from any country?

See all articles

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