Contact Support

Contact Riverside's support agents for 24-hour assistance over live chat or email.

Before you reach out, log in to your Riverside account and enter the account you are having issues in. iThis helps the Support team answer your questions more quickly.
- For help with a past recording session, please provide the session's Recording ID.
You can also search our Help Center to answer questions and learn more about Riverside's features.

Via email
1. Send an email to support@riverside.com with a description of the issue.
  A support agent will follow up by email.
Note: We recommend reaching out from the email associated with your Riverside account so our team can easily locate your details.
From the lobby
1. At the top right, click the Get help icon.
2. In the menu, click Chat Support.
  The Support widget opens.
  Your first responses to the RiverBot will connect you to the right support agent or help resource.
From the studio
1. From the top of the page, click the Help icon.
2. In the menu, click Chat Support.
  The Support Widget opens.
  Your first responses to the RiverBot will connect you to the right support agent or help resource.
From the editor or dashboard
1. From the top of the page, click Feedback.
2. In the menu, click Chat Support.
  
  The Support widget opens.
  Your first responses to the RiverBot will connect you to the right support agent or help resource.
On your mobile app
1. Log in to your Riverside account.
2. Tap the studio name at the top of your screen.
  A menu opens from the left.
3. Tap Contact support.
From elsewhere on Riverside.com
1. Scroll to the bottom of the page.
2. Under Product, click or tap Support.
  
  The Support widget opens.
  Your first responses to the RiverBot will connect you to the right support agent or help resource.