Troubleshooting for:
- Can't begin recording in the studio because of the error message: "A recording is already in progress", "Someone else is already recording on this account", or "Start recording failed"
Suggested troubleshooting steps
- Using a computer, as the host or producer, reset the studio page that shows the error:
- In the browser's address bar,
Reload/Refresh the studio page.
- At the bottom of the studio page, click Leave, then End session for all.
- Click Record again to test.
You and any other participants will need to rejoin the studio.
- In the browser's address bar,
- If you have no incomplete track uploads, clear your browser cache, quit and reopen your browser, and log in to Riverside again.
- Check to see if any other studio you recently used is still recording:
- On the studios list, look for the · REC label next to the studio's name:
- Enter the studio, click Leave, then click End session for all.
- Click Record to see if the error occurs in this other studio, then Stop the recording.
- Repeat steps 1-3 for any other recent studios or studios with the · REC label.
- Return to the original studio with the error and click Record.
- On the studios list, look for the · REC label next to the studio's name:
- Turn off browser extensions or create a new browser profile.