Follow these steps when:
Animations in the studio are stuck, such as:
- REC indicator (red dot)
- Upload indicator
- Speaking frame animation inside the video tile
- Recording start countdown not showing
Likely causes:
Animations freeze in the studio when Riverside enables performance mode.
Performance mode automatically activates if your computer experiences strain during the live recording sessions or while using virtual backgrounds or visual effects. This ensures that all your computer's power is directed towards a smooth recording.
If performance mode doesn't improve the performance of the virtual background or visual effect, then the recording automatically stops, the virtual background or visual effect is removed, and the recording restarts--all at once.
Performance mode does not affect the final quality of your recording tracks.
Suggested troubleshooting steps
- Follow these best practices for optimizing your computer's strength and reducing processing strain.
If the issue persists, please contact Support.