Follow these steps when:
- Your track contains clipping or audio distortion
- A participant sounds too loud or quiet
Likely causes:
Clipping generally cannot be fixed by editing. It occurs when the input gain or volume is set too high or there is a sudden increase in volume from the source. Saying some words requires pushing air out of your mouth, especially words with hard P, B, C, K, Sh, and Ch sounds. A forceful exhale directly into the mic can cause clipping and distortion.
Applying too many features at once may also cause distortion in your files. Studio features are applied during recording and impact your final recording files. If audio distortion is introduced by a studio feature, it cannot be removed afterward. Features used in the editor can be toggled off to troubleshoot.
Suggested troubleshooting steps
Follow the steps below to prevent these issues from occurring before a recording or troubleshoot afterwards.
Before recording
- Adjust the sensitivity of your microphone input on your computer or directly on your external microphone, if it has physical knob or dial.
- Test your equipment with our audio tester to diagnose any potential issues early.
- If your audio is clipping when you say 'plosive' sounds like P, B, K, or Ch, use a pop filter or move the mic further away from your mouth.
- Toggle off echo cancellation and noise reduction in the studio.
After recording
- Toggle off the following features in the editor and re-export:
Tip: Editor features do not change your original recording files. You can safely toggle them on and off to compare results.
If the issue persists, please contact Support.