I can't enter the studio

Follow these steps when:

• You can’t enter the studio
• You’re stuck connecting to the studio in the lobby
• You see the error “No internet connection”

Likely causes:

This can happen due to a weak internet connection, browser cache issues, or other apps using too many device resources.

Suggested troubleshooting steps

• Clear your browser's cache and cookies.
  • Do not clear your browser's cache if you have local tracks that have not uploaded yet.
• If you’re using Microsoft Edge, try accessing Riverside on Google Chrome instead.
• Create a new profile in the browser.
• Try a different internet connection. If you’re on wifi, try a wired (LAN) connection or mobile data.
• Close as many other programs on your computer as possible, especially any that could be using your camera or microphone.
• Run a system connectivity test and share the results with our support team.