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  3. Troubleshoot studio connection and live recording session

When watching a live stream on Riverside, I see 'Safari update required' in the studio

Important: If you're recording or want to do an audience live call-in, you must use Chrome or Edge.

Troubleshooting for:

  • Seeing "Safari update required" when watching a live stream on Riverside as an audience member.
    Screenshot 2024-06-07 at 12.39.07.png

Suggested troubleshooting

  • Update your Safari browser to 16.5 or higher.

Learn more

  • Audience member role: Overview
  • Join a studio as an audience member
  • Live call-in to join the studio and record as an audience member
  • I see 'Studio isn't live yet' or 'Live stream locked' in the studio

Related articles

  • Join a studio as an audience member
  • I see 'Studio isn't live yet' or 'Live stream locked' in the studio
  • System requirements and supported browsers
  • Which languages can Riverside transcribe?
  • I cannot join or got disconnected from the studio

Articles in this section

  • Animations in my studio are freezing
  • Configure firewall to connect to Riverside: Guide for IT teams
  • Guests can't enter the studio with the studio invite link
  • I cannot join or got disconnected from the studio
  • I cannot use visual effects or add a background to my video
  • I see 'Studio isn't live yet' or 'Live stream locked' in the studio
  • I see 'Your computer is not allowing Riverside to record' in the studio
  • I see the "Browser issue" message or "Browser preventing recording"
  • I see ‘An error occurred: StartingBroadcast / ArchiveBroadcast’ in the studio

See all articles

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