My track is stuck uploading

« To Riverside MacOS desktop app: Overview

Follow these steps when:

  • Your upload progress is stuck on a web, Mac app, or mobile recording
  • You have an incomplete upload on a web, Mac app, or mobile recording

Likely causes:

Stuck uploads can be caused by weak or dropped internet connection, or if the app got closed too early.

IMPORTANT:
Do not uninstall, delete, or log out of the Riverside app before the upload finishes. This will delete your recording data and it cannot be recovered.

Suggested troubleshooting steps

Try all of the steps below to resolve the issue.

  • Steps for stuck uploads on the web

    • Using the same computer, browser, and browser profile you used to record, open the upload page.
      If your track does not start uploading, continue below.
    • Close any other Riverside tabs that you still have open, then re-open only the upload page.
    • Close the upload page or any other Riverside tabs that you still have open, then re-open only a Riverside studio, like the one you recorded in, and join it.
    • Temporarily turn off content blocker tools like adblockers, VPNs, browser extensions, and firewalls. Then re-open only the upload page.

  • Steps for stuck uploads on the Mac app

    • Close the app and reopen it –– the desktop app must be open for the track to finish uploading.
      • Check the progress on the Upload Status screen.
    • Turn your mac off, then turn it back on.
      • Reopen the Riverside MacOS desktop app to finish the upload.
    • Confirm that you have installed the latest version of the Riverside MacOS desktop app.
    • Check that your device's time is correct and automatically set.
    • Try using a different WiFi network.

  • Steps for stuck uploads on the mobile app

    • Reopen the app –– the mobile app must be open for the track to finish uploading.
      • Be sure the app is open on your screen, and not just running in the background.
    • Turn your mobile device off, then turn it back on.
      • Reopen the Riverside mobile app to finish the upload.
    • Confirm that you have installed the latest version of the Riverside iOS app or Android app.
    • Check that your device meets the iOS and Android requirements.
    • Check that your device's time is correct and automatically set.

If the issue persists, please contact Support.