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  3. Troubleshooting account and login

I see a "Block page" on Riverside and cannot past it

Troubleshooting for:

  • Seeing "Block page" message

block-page-web.png

Suggested troubleshooting steps

  • Contact Riverside Support
    • Copy and paste the Client IP and Ray ID numbers on the page (as above) to share with the Support team.

Related articles

  • Where can I find the recording ID for Support?
  • What should I do if my account gets blocked?
  • Configure firewall to connect to Riverside: Guide for IT teams
  • I see 'Your computer is not allowing Riverside to record' in the studio
  • Transcriptions: Overview

Articles in this section

  • I didn't receive an email from Riverside
  • I see a "Block page" on Riverside and cannot past it
  • I see the "Verify you are human" captcha test and cannot get past it
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