Follow these steps when:
- You are not receiving expected emails from Riverside, such as reset password emails, production invite emails (for Business users), and exported clip is finished alerts.
Likely causes:
If the relevant email was not routed to your spam or junk folders, you may not have received it due to your email or device security settings, or because you unsubscribed from Riverside emails in the past.
Suggested troubleshooting steps
- Check all of your email folders, such as spam, junk, and all, for the email.
Turn off any security in place on your device, email system, or network that may block the emails from reaching your inbox.
Disable any firewalls or VPNs.
- Reach out to Support to resubscribe to emails if you previously requested to unsubscribe from Riverside emails.
If the issue persists, please contact Support.