I can't sign in with SSO on the Riverside mobile app

Follow these steps when:

• You can't sign in to the Riverside mobile app with your organization's SSO.

Likely causes:

You may be signing in with the wrong kind of SSO, or your mobile app may need to be updated.

Suggested troubleshooting steps

1. Check which kind of SSO you're using:
   • Social sign-in (signing in with your Google, Apple, or Spotify account): you don't need to set anything up on your account. Choose your preferred option on the login screen by tapping the Google, Apple, or Spotify icon.
   • Your organization's custom SSO: continue with the steps below.
2. If you see an error message, follow the troubleshooting article for that error.
3. If you don't see an error message:
   • Update the mobile app.
   • Delete and reinstall the mobile app to clear any stored SSO tokens.