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  3. Troubleshoot account and login

Troubleshoot account and login

  • I can't sign in with SSO on the Riverside mobile app
  • I didn't receive an email from Riverside
  • I get an error when setting up SCIM with Microsoft Entra ID
  • I see a "Block page" on Riverside and cannot get past it
  • I see a 404 error when signing in with SSO
  • I see the "Verify you are human" captcha test and cannot get past it
  • I see the SSO error "Invalid signature or certificate is not valid"
  • I see the SSO error "Not part of the organization"
  • I see the SSO error "SSO auth failed" or "405 - SSO login required"
  • I see the SSO error "Strategy not found"
  • I see the SSO error "This email is not recognized for single sign-on access" or "401 Unauthorized"
  • My SSO sign-in fails on my organization's login page
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