I see the SSO error "Strategy not found"

Follow these steps when:

• You try to sign in to Riverside with your organization's SSO and get the error:
  • "Strategy not found."

Likely causes:

Your SSO configuration doesn't match the SSO strategy Riverside supports: SAML.

Suggested troubleshooting steps

• Contact your company's IT team and:
  1. Be sure your SSO strategy is set to SAML.
  2. Closely follow every step in the SSO setup guide.
• If the issue continues, please share a screenshot of your SSO configuration in Riverside and a screenshot of the corresponding settings in your IdP with Support.