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I see a "Block page" on Riverside and cannot get past it

Follow these steps when:

  • You see a Block page

block-page-web.png

Suggested troubleshooting steps

  • Contact Riverside Support
    • Copy and paste the Client IP and Ray ID numbers on the page (as above) to share with the Support team.

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  • Transcriptions: Overview

Articles in this section

  • I can't sign in with SSO on the Riverside mobile app
  • I didn't receive an email from Riverside
  • I get an error when setting up SCIM with Microsoft Entra ID
  • I see a "Block page" on Riverside and cannot get past it
  • I see a 404 error when signing in with SSO
  • I see the "Verify you are human" captcha test and cannot get past it
  • I see the SSO error "Invalid signature or certificate is not valid"
  • I see the SSO error "Not part of the organization"
  • I see the SSO error "SSO auth failed" or "405 - SSO login required"
  • I see the SSO error "Strategy not found"

See all articles

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