I see the SSO error "This email is not recognized for single sign-on access" or "401 Unauthorized"

Follow these steps when:

• You try to sign in to Riverside with your organization's SSO and get one of the following errors:
  • "This email is not recognized for single sign-on access"
  • "401 Unauthorized"

Likely causes:

You aren't included in the list of users allowed to access Riverside through your organization's SSO connection, or there's an issue with your browser.

Suggested troubleshooting steps

• If your organization is using organizational SSO for Riverside access:
  1. Please ask the Riverside Account Owner to work with the IT team to give you access to Riverside via your organization's SSO. 
  2. Once you receive access, follow these steps to accept the invitation and login.
  3. If you are still experiencing issues or have already done the above, try using a different browser, an incognito tab, or another browser profile to log in.
• If your organization is NOT using organizational SSO for Riverside:
  1. Confirm with the Riverside Account Owner that you were invited to the account.
  2. If so, go to your email and accept the invite to enter your Riverside account.
• If you are using social sign-in SSO:
  1. On the login page, click the social account you want to use to login, either Google, Apple, or Spotify.