All Account, Subscription, and Billing FAQs

Account

How can I change the email address associated with my Riverside account?

How can I check which email address I used with my Apple ID?

Can I see reports or analytics about my Riverside account?

What should I do if my account gets blocked?

What happens when someone is removed from a Riverside for Business Account?

Why is my account unverified?

How do I unsubscribe from Riverside emails?


Subscription Plans

Can I try Riverside Pro for free?

How do I find my plan?

What is included in a free account?

How can I demo Riverside's features?

Where is Riverside's Teams plan?

Can I change my plan at any time?

What happens if I am added to an account and already have my own recordings? 

Are team members who have an "invite pending" counted in the account's total number of seats?

What happens if I invite an existing user to my Business account?

What happens when I change my subscription?


Billing

Can I change my billing address and billing email?

Which currencies does Riverside accept for subscription plan purchases?

Can I pay monthly and not yearly?

Can I get invoices?

Do you have coupons, discounts, or promotions? 

What payment methods can I use?

What is Riverside’s contact information and Tax ID number?


Riverside Offerings

Where can I find Riverside's Terms & Conditions, Privacy Policy, Data Processing Addendum, and security information? 

What languages is Riverside available in? 

What does it mean when a feature is in Beta or slowly rolling out?

Can I use Riverside from any country?

Does Riverside support SSO methods (Single Sign-On)?

Does Riverside support assistive technology and accessibility devices?

What is Riverside's Accessibility Statement?


Riverside Support

What can Riverside's Support agents help me with?