The system connectivity test tests your set-up to ensure you have a smooth recording.
It tests your browser, audio device, video device, signal connection, and media connection. The graph indicates the marginal available speed on your device required for the recording. Please note that this is not testing your total internet speed.
IMPORTANT
If you have a Riverside account, please be sure to log in to your account before conducting the test.
Understanding the results
The test indicates if changes are needed in your set-up for optimal recording. Follow the troubleshooting steps below, based on the result you receive.
Browser
Your browser is not supported or is out of date
To resolve this, try:
- Using the latest version of Google Chrome, Safari, or Microsoft Edge.
- Using Riverside from a different web browser.
- Using the Riverside mobile app.
Audio device
Unable to get access to your microphone
To resolve this, try:
- Ensuring your microphone is properly connected.
- Checking that your microphone is not being used by another application.
- Allowing Riverside to access your connected mic.
- These troubleshooting steps.
Video device
Unable to get access to your camera
To resolve this, try:
- Ensuring your camera is properly connected.
- Checking that your camera is not being used by another application.
- Allowing Riverside to access your connected camera.
- These troubleshooting steps.
Signal Connection
Unable to connect to the Riverside server for real time communication
To resolve this, try:
Media Connection
Your network connection is blocking UDP media traffic
You are forced to use TCP to connect, which may impact the live call's audio and video quality.
To resolve this, try:
Your network connection is restricting media traffic
Your traffic has to flow through a relay server, which may reduce audio and video quality during the live call.
To resolve this, try:
Your network connection is showing signs of low or restricted bandwidth
This may reduce audio and video quality during the live call but will not impact the recorded files.
To resolve this, try:
- Using a more stable internet connection, like a wired ethernet connection.
- Moving closer to your wireless router.
- Checking your Internet bandwidth.
- Configuring firewall to connect to Riverside.
Your network connection is showing signs of high packet loss
This may reduce audio and video quality during the live call but will not impact the recorded files.
To resolve this, try:
- Using a more stable internet connection, like a wired ethernet connection.
- Moving closer to your wireless router.
- Checking your Internet bandwidth.
- Configuring firewall to connect to Riverside.
Your network connection is showing signs of high latency
This may reduce audio and video quality during the live call but will not impact the recorded files.
To resolve this, try:
- Using a more stable internet connection, like a wired ethernet connection.
- Moving closer to your wireless router.
- Checking your Internet bandwidth.
- Configuring firewall to connect to Riverside.
Unable to connect to the Riverside media servers.
To resolve this, try:
- Checking your internet connection and trying again.
- Configuring firewall to connect to Riverside.