My external microphone isn't working on the iOS mobile app

Follow these steps when:

  • The microphone you've connected to your device isn't working on the Riverside iOS app.

Likely causes:

Many external microphone issues on the iOS mobile app can be caused by an out-of-date operating system, incorrect setup, or general compatibility issues.

Please also note that some external USB-C mics, like the Shure MV7, Samson Q2U, and Maono DGM 20 are not compatible with iOS 17 on the iPad.

Suggested troubleshooting steps

  • Ensure you are correctly connecting the mic to your device.
  • Confirm your external mic is compatible with the latest iOS and Mac updates.
  • Confirm if your device is compatible with our system requirements.
  • Check that you're using the most up-to-date Riverside app by going to the app store and seeing if there's a new version to download. 
    • Do not update the app if you have a recording that is still uploading. Complete the upload before updating the app.
  • Make sure Speak/Listen Mode is configured correctly.
    • If you didn't see the pop-up regarding wired headphones, follow the steps at the bottom of the article in the dropdown The Wired connection pop-up disappeared. How do I trigger it again?.
  • Close all other applications that are not relevant to using Riverside.
  • Restart your device.
  • Unplug the external mic from your device and then replug it.
  • Test the mic with another application to check if the issue is specific to Riverside.

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