My external microphone isn't working on the iOS mobile app

Troubleshooting for:

The microphone you've connected to your device isn't working on the Riverside iOS app.

Please note that some external USB-C mics, like the Shure MV7, Samson Q2U, and Maono DGM 20 are not compatible with iOS 17 on the iPad.

Ensure you are correctly connecting the mic to your device.
Confirm your external mic is compatible with the latest iOS and macOS updates.
Confirm if your device is compatible with our system requirements.
Check that you're using the most up-to-date Riverside app by going to the app store and seeing if there's a new version to download.
- Do not update the app if you have a recording that is still uploading. Complete the upload before updating the app.
Make sure Speak/Listen Mode is configured correctly.
- If you didn't see the pop-up regarding wired headphones, follow the steps at the bottom of the article in the dropdown The Wired connection pop-up disappeared. How do I trigger it again?.
Close all other applications that are not relevant to using Riverside.
Restart your device.
Unplug the external mic from your device and then replug it.
Test the mic with another application to check if the issue is specific to Riverside.