Follow these steps when:
- Join studio via app button is not visible in your mobile browser.
Likely causes:
When you tap a studio invite link on your mobile device, it should open the Riverside mobile app and connect you to the desired recording studio. This can fail to happen for a few reasons:
- The Join studio via app button is further down the page, and it's easy to miss without scrolling.
- The Riverside app is out of date.
- The link opened in another app's in-app browser instead of your device's default system browser.
Suggested troubleshooting steps
Try all of the steps below to resolve the issue.
- Scroll further down the page to see the Join studio via app button.
- Download or update the Riverside iOS app or Riverside Android app.
- Check that you opened the page in your device's default system browser, rather than the in-app browser of another app like Instagram, Facebook, Gmail, or Slack.
- Look for a page like this:
If the issue persists, please contact Support.