The public chat is where hosts, producers, and guests can interact with audience members and livestream viewers. You can use public chat when hosting a webinar, live streaming, or using an audience public access link.
Who: Hosts and producers
Device: Computer browser
Before a studio session
-
Log in to your Riverside account.
If you have multiple studios, select the relevant studio. - In the bottom left corner, click the account menu button.
- Click
Settings.
- Under Audio & Video, click Studio settings.
- From the tabs at the top, click Live stream.
- Next to Public chat, toggle
on to enable it.
When the toggle is on, the public chat is enabled.
During a studio session
If a recording is currently in progress, you must stop it before changing studio settings.
- In the studio, Stop the current recording.
- From the studio sidebar, click
- Click Open all settings.
- On the left side panel, click Live Stream.
- Scroll down to Stream settings.
- Next to Public chat, toggle
When the toggle is on, the public chat is enabled. - Back in the studio, Click Go live to start the session again with public chat enabled.
Good to know
- For public chat to appear in a studio session, the audience public access link must be turned on for the studio.
- Studio settings cannot be changed during an active recording. You must stop the current recording to enable or disable public chat for the session.
- You can enable or disable public chat at the studio level.
- Disabling the public chat also disables omnichat, webinar Q&A and webinar polls.
- Disabling the public chat turns it off for audience members and live stream viewers. Producers, guests, and hosts can still communicate with each other via the studio chat.