Follow these steps when:
- You're having issues live streaming to a Facebook profile, page, group, or live video event
Please note:
The live stream video feed is not visible on other platforms until you start the recording on Riverside. It takes around 30 seconds for the video to appear on the sites you are live streaming to.
Suggested troubleshooting steps
- Complete all general live stream troubleshooting steps.
- Be sure you meet all the requirements for streaming to Facebook.
- If you're streaming to a Facebook page:
- You must have access to manage the page.
- Check that the page has at least 100 followers.
- If not, then Facebook restricts live streaming to the page. You must wait until the page has at least 100 followers to live stream to it.
-
If you're unable to connect to a Facebook business page, give another Facebook account full access to manage the page. Then, use this alternate account to connect the Facebook page to Riverside.
- You will not be able to add the account that owns the group, however you can create a new account.
- Alternatively, you may use RTMP streaming to connect to your Facebook business page.
- If you're streaming to a Facebook group, you may have to be a group admin and turn on the live stream feature for your group.
- If you're streaming to a Facebook profile, ensure that your the permissions on your post are set for the right audience:
- After going live, in another tab, log into your Facebook account.
- Go to your profile.
- On the top corner of your live stream post, click the three dots to open the menu.
- Click Edit post.
- At the top of the post, under your name, click the current audience (i.e. Only me, Friends, Public).
If you want to receive messages from people watching the live stream on your Facebook profile, you must set the Facebook post to Public. - Select the correct audience.
- Click Done.