Follow these steps when:
- Your scheduled live stream audience count is 0 in the studio
- Audience members can't see your scheduled live stream
Likely causes:
If you or your audience can't see each other, the host is likely joining the studio from the wrong place or that your destinations are not connected properly.
Please also note that you cannot see the total number of viewers watching on channels that are connected to Riverside using RTMP.
Suggested troubleshooting steps
- Stop the recording and leave the studio. Join the stream through the content planner, then restart the stream.
- Joining the studio through any other means will not push the event to destination platforms.
- Make sure your destinations are visible in the live stream sidebar in the studio and have a Connected label underneath them.
- If you don't see a destination in this list, it is not connected to your scheduled stream.
- Run a connectivity test to diagnose any potential issues and share the results with the Support Team.
- For future streams, make sure your destination is connected when scheduling your live stream.
If the issue persists, please contact Support.