Follow these steps when:
- Your scheduled live stream audience count is 0 in the studio
- Audience members can't see your scheduled live stream
Likely causes:
If you or your audience can't see each other, the host is likely joining the studio from the wrong place or that your destinations are not connected properly.
Suggested troubleshooting steps
- Stop the recording and leave the studio. Join the stream through the content planner, then restart the stream.
- Joining the studio through any other means will not push the event to destination platforms.
- Make sure your destinations are visible in the live stream sidebar in the studio and have a Connected label underneath them.
- If you don't see a destination in this list, it is not connected to your scheduled stream.
- Run a connectivity test to diagnose any potential issues and share the results with the Support Team.
- For future streams, make sure your destination is connected when scheduling your live stream.
If the issue persists, please contact Support.