The system connectivity test tests your set-up to ensure you have a smooth recording.
It tests your browser, audio device, video device, signal connection, and media connection. The graph indicates the marginal available speed on your device required for the recording. Please note that this is not testing your total internet speed.
IMPORTANT
If you have a Riverside account, please be sure to log in to your account before conducting the test.
Understanding the results
The test indicates if changes are needed in your set-up for optimal recording. Follow the troubleshooting steps below, based on the result you receive.
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Your browser is not supported or is out of date
- Use the latest version of Google Chrome, Safari, or Microsoft Edge.
- Use Riverside from a different web browser.
- Use the Riverside mobile app.
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Unable to get access to your microphone
- Ensure your microphone is properly connected.
- Check that your microphone is not being used by another application.
- Allow Riverside to access your connected mic.
- These troubleshooting steps.
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Unable to get access to your camera
- Ensure your camera is properly connected.
- Check that your camera is not being used by another application.
- Allow Riverside to access your connected camera.
- These troubleshooting steps.
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Unable to connect to the Riverside server for real time communication
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Your network connection is blocking UDP media traffic
You are forced to use TCP to connect, which may impact the live call's audio and video quality.
Your network connection is restricting media traffic
Your traffic has to flow through a relay server, which may reduce audio and video quality during the live call.
Your network connection is showing signs of low or restricted bandwidth
This may reduce audio and video quality during the live call but will not impact the recorded files.
- Use a more stable internet connection, like a wired ethernet connection.
- Move closer to your wireless router.
- Check your Internet bandwidth.
- Configure firewall to connect to Riverside.
Your network connection is showing signs of high packet loss
This may reduce audio and video quality during the live call but will not impact the recorded files.
- Use a more stable internet connection, like a wired ethernet connection.
- Move closer to your wireless router.
- Check your Internet bandwidth.
- Configure firewall to connect to Riverside.
Your network connection is showing signs of high latency
This may reduce audio and video quality during the live call but will not impact the recorded files.
- Use a more stable internet connection, like a wired ethernet connection.
- Move closer to your wireless router.
- Check your Internet bandwidth.
- Configure firewall to connect to Riverside.
Unable to connect to the Riverside media servers.
- Check your internet connection and trying again.
- Configure firewall to connect to Riverside.