AI at Riverside: Everything you need to know

« To Riverside basics: Overview

We’re building safe and responsible AI integrations into the features you love.

Riverside leverages third-party AI sub-processors and our own in-house AI to streamline your workflow from start to finish. Editing that would normally take you hours can now take seconds and is extremely precise.

  • What we're building

    Opt-in AI features

    The following AI features are optional. This means you must actively choose to use them by clicking a button to apply the feature.

    To opt-out, simply avoid applying the feature to your edit.

    • Magic Audio - Enhances your audio tracks, delivering sharp, studio-quality sound with less background noise and reverb. 
    • Find Fluff - Automatically identifies and suggests unnecessary segments for removal.
    • Filler Words - Remove distracting filler words from your recording to improve the flow of your conversation.
    • AI Voice - Converts written text to audio speech by using a simulated version of your voice.
    • VideoDub - Fixes mistakes in your recordings by automatically adjusting both the audio and lip movements to match your corrected text.
    • AI Translation - Converts your recordings into 30 languages, preserving each speaker’s voice while syncing their lip movements to the new audio track. 
    • AI B-roll - Convert images to video, insert yourself into generated scenes, and enhance storytelling in one streamlined workflow. 
    • Eye Contact - Adjust a speaker’s gaze to make it appear as if they are looking directly at the camera.
    • Enhance video - Automatically improve the visual quality of a recording.
    • Riverside's AI Co-Creator - Repurpose recordings into promotional content like clips, posts, and thumbnails.
    • AI Chapters - Organizes your recording into distinct sections based on the different topics covered, so listeners can easily navigate your recording.

    Built-in AI features 

    The following AI features sit at the core of our product and drive Riverside's distinctive and consistent experience. These features are not optional, as they are fundamental to the platform’s architecture.

    • Transcriptions - Riverside uses AI to create accurate transcriptions that can be used to add captions to your media or to create other text-based content.

    • Made for You - Made for You is Riverside’s AI-powered suite that automatically generates ready-to-use assets from your full recording. Business users can disable these features on their account.
      The AI features in this suite include:

      • Magic Clips - Short highlights (30–90 seconds) that capture key moments from your recording.
      • Magic Segments - Longer 3–10 minute excerpts, ideal for YouTube or LinkedIn.
      • Magic Episodes -  Full-length, polished episodes generated from your entire recording.
      • Hooks - Short, high-impact highlights, ideal for podcast intros, trailers, or social clips that grab attention and drive engagement.
      • Auto-generated AI Show Notes - A text summary of your recording that you can repurpose into descriptions, keywords, episode chapters or social posts.
      • Posts - Ready-made blog posts and social captions automatically generated from your recording.

  • The safety precautions we've taken

    Protecting your data is paramount.

    Our AI systems are built to respect privacy rights and are designed with robust data security measures in place to safeguard your personal information.

    Third-party AI sub-processors

    All third-party AI sub-processors have undergone a thorough security review and approval process by our Privacy and Security Teams and are subject to Data Processing Addendums to ensure that:

    1. They do not use customer data to train their own models.
    2. Processing of data is limited to the provision of the services.

    In-house AI models

    We adhere to our internal AI Development Policy that governs the development, deployment, training, and use of machine learning models and AI technologies at Riverside, including ethical considerations, privacy, accuracy, and security.

    These guidelines ensure that our AI features are designed with your safety and privacy as top priorities.

  • Your responsibilities

    Validation and verification

    When using our AI features, it's crucial to enter unbiased, acceptable inputs according to our Terms and Conditions, and validate and verify the outputs generated before sharing or publishing your work.

    While our AI technology strives for accuracy, it's still up to you to ensure the output is polished and appropriate to your liking and to our terms of use.

    Your responsibility for input and output in AI tools

    You are responsible for the content, media, text, and any images you upload and record using Riverside’s AI tools, as well as the resulting content generated.

  • Your feedback is important to us

    We continuously monitor our AI features to ensure they operate safely and effectively.

    Feedback from users is actively used to improve our AI technologies and address any concerns that may arise.

    We're always building, learning, and following top industry standards and protocol so that we can give you the ultimate Riverside experience

    If something doesn't look quite right, please contact support.

AI at Riverside FAQs

  • How do I opt in or out of using AI?

    Electing to use any of our opt-in AI features (see above) is at your sole discretion, meaning you have the freedom to decide to use them or not.

    By simply not using the opt-in AI tools available, you are electing to opt out.

    Business users can disable some of the AI post-production tools by following these steps.

  • What personal data will third-party AI sub-processors have access to?

    It’s important to note that as you have full control of the information you choose to record, upload, and publish on our platform, you solely determine if and what personal data may be contained in your transcripts.

    Depending on the nature of your content and the information you choose to share in the recording, you might inadvertently be submitting personal data such as names, contact information, information about a person’s family, or other sensitive information.

  • How long will third-party AI sub-processors keep my data?

    • Open AI - OpenAI has committed to retaining any data we send to them for a maximum of thirty (30) days.

    • Eleven Labs - Eleven Labs has committed to retaining any data for no longer than needed, and then archiving it for 28 days before permanently deleting it.

    • Heygen - Heygen has committed to retaining any data for no longer than needed, and will automatically delete it after 30 days.

    • All other AI subprocessors - Auphonic, Hedra, and Pika retain customer data by default for the duration of their contractual relationship with us, unless otherwise instructed.

  • Is customer personal data sold or shared as such terms are defined under the CCPA?

    No. Our agreement with our data sub-processors does not permit this.

  • Where can I find Riverside's Terms & Conditions, Community Guidelines, Privacy Policy, Data Processing Addendum (DPA), Data Subprocessors, and security information?

    See the details here.