My video is not aligned with the audio (frame rate lagging)

Follow these steps when:

• Your video lags behind the audio
• The video has dropped frames
• There is an inconsistent frame rate

Likely causes:

A lagging frame rate can be caused by device strain, poor lighting, or camera settings.

Suggested troubleshooting steps

• As the host or producer, reduce the default recording quality of the studio.
• Close other tabs and programs that may be using your computer's processing power.
• If using a laptop, connect it to a power source instead of using only its battery.
• If recording on a Windows computer, try changing its power mode to Best performance.
• Record with a brighter lighting setup. A camera may reduce its frame rate to adapt to low light.
• Update your computer's operating system to the most recent version. 
• Enable graphics (hardware) acceleration on your browser.
• Record with a DSLR camera and a video capture card if possible.

If you're using an external camera:

• Turn off your camera's auto-exposure feature.
  • For example, for a Logitech camera change this setting using the Logi Tune Desktop software.
• Confirm your camera is connected directly to your computer and not through a USB hub.
• Reduce your camera's default recording resolution.
• If you're using an external DSLR or mirrorless camera, connect it to a power source.
• If you're using an Elgato Cam Link device, follow this troubleshooting.
• Consider using a different camera, joining the studio from a different computer, or using the Riverside mobile app.