Follow these steps when:
- Participants' video in the studio looks blurry or grainy during the live call
Likely causes:
A blurry video in the studio is most likely the result of network connectivity issues or an overload of your device's temporary storage (RAM).
Please note: The live call's video quality adapts depending on your internet connection. If you or another person's video looks blurry or lower resolution in the studio, the high quality track recorded during the call has crisper video and a higher resolution.
Suggested troubleshooting steps
- Perform a network connectivity test to diagnose network issues.
- Try using a different network, moving closer to a wireless network point, or using a wired Ethernet connection.
- Close all other programs and browser tabs, especially those that may be using your camera.
If the issue persists, please contact Support.