My video is not synced with the audio

Follow these steps when:

• Your video lags behind the audio
• The video has dropped frames
• There is an inconsistent frame rate 

Likely causes:

Sync issues can be caused by device strain, poor lighting, camera settings, or the use of an additional adapter.

Suggested troubleshooting steps

• After recording, sync your audio and video.
• Before recording:
  • As the host or producer, reduce the default recording quality of the studio.
  • Close other tabs and programs that may be using your computer's processing power.
  • If using a laptop, connect it to a power source instead of using only its battery.
  • If recording on a Windows computer, try changing its power mode to Best performance.
  • Record with a brighter lighting setup. A camera may reduce its frame rate to adapt to low light.
  • Update your computer's operating system to the most recent version. 
  • Enable graphics (hardware) acceleration on your browser.
  • Record with a DSLR camera and a video capture card if possible.

If you're using an external camera:

• Turn off your camera's extra features such as auto focus, auto exposure, or background blur.
  • For example, for a Logitech camera, change settings using the Logi Tune Desktop software.
• Make sure that the frame rate you set in your camera matches your Riverside studio settings.
• Use a capture card with your DSLR camera.
• Confirm your camera is connected directly to your computer and not through a USB hub or additional adapter.
• Reduce your camera's default recording resolution.
• If you're using an external DSLR or mirrorless camera, connect it to a power source.
• If you're using an Elgato Cam Link device, follow this troubleshooting.
• Consider using a different camera, joining the studio from a different computer, or using the Riverside mobile app.