Follow these steps when:
- Your video looks glitchy, disrupted, pixelated, flickering, or has flashing waves
Likely causes:
Flickering or glitches can be caused by poor lighting, poor connection between Riverside and your camera, or automatic features on your camera interfering with the recording process. It is also possible that your computer's temporary storage (RAM) is overloaded if you have too many other windows or applications open.
Suggested troubleshooting steps
- Record on a fully-charged device that is not plugged into a power source.
- Confirm that the cable connecting to the device and the computer is not loose or damaged.
- Use the original cable that came with the camera, if possible.
- Do not use any additional USB hubs or adapters, as they can reduce the data rate between the camera and computer.
- Turn off any automatic features, like auto-exposure, automatic white balance, or auto-focus.
- If you're recording with software or a virtual camera app, turn off any video preview in the app or software, if possible.
- Toggle your browser's graphics acceleration setting.
- Close all other programs and browser tabs, especially those that may be using your camera.
- If closing a program that is using the camera is not an option, then try to turn off the video preview in that program so only Riverside displays the video signal.
- Avoid recording in fluorescent lighting and try to find a natural light source.
- If you're on a Business plan, you can change the studio's frame rate.
If the issue persists, please contact Support.