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I updated Chrome but still get an error

Follow these steps when:

  • You continue to receive error messages in the studio after updating Chrome when prompted.

Suggested troubleshooting steps

  • Uninstall, then re-install the latest version of Chrome.
    • If you run into difficulties during installation, follow Google's troubleshooting steps.

If the issue persists, please contact Support.

Related articles

  • Troubleshooting: System connectivity test
  • I can't record in the studio due to browser errors
  • Contact Support
  • My recording stopped unexpectedly
  • Upgrade or change your subscription plan

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  • Animations in my studio are freezing
  • Configure firewall to connect to Riverside: Guide for IT teams
  • Guests can't enter the studio with the studio invite link
  • I can't join a session as a guest or audience member
  • I can't record in the studio due to browser errors
  • I can't record or start my live stream
  • I cannot use visual effects or add a background to my video
  • I see the error 'Your connection is unstable'
  • I updated Chrome but still get an error

See all articles

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