Webinar: Send a post-webinar survey

« To Webinar: Overview

Collect structured feedback from attendees the moment your webinar ends, no external form required.

Who: Account owners, admins, directors, and editors
Plan: Webinar and Business
Device: Computer browser

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Step by step

Available for live webinars only.

  1. Log in to your Riverside account.
  2. Navigate to the relevant studio.
  3. From the sidebar on the left, click Planner.
  1. On the calendar, find the scheduled webinar and click it to open the event summary.
  2. In the bottom right corner, click Manage webinar.
    The Webinar Overview opens.
  3. Click the Post-webinar survey tab.
  4. In the Content tab, enter a Title and Description for your survey.
    The description supports rich text formatting (bold, italic, bullet and numbered lists, links) and accepts up to 5,000 characters.
  5. Click + Add question.
  6. Enter the question text and choose a question type. Select from:
    • Short answer (up to 256 characters)
    • Long answer (up to 2,000 characters)
    • Single choice
    • Rating scale (a fixed 1 to 10 scale)
    • Checkbox (allows multiple selections)
    • Country
    • Phone number
  7. Toggle Required on if attendees must answer before submitting.
  8. Use the drag handle to reorder questions, or the duplicate and delete icons to copy or remove one.
  9. Repeat to add more questions.
    Click Preview in the top right corner to open your changes in a new window.
  10. Click Publish.

Customize branding

  1. In the Post-event webinar survey tab, click Design. 

  2. Apply branding elements such as a logo, background, and accent color to your survey. 
    Click below to see the specific steps. 

    • Add logo

      The selected logo will appear at the top of the survey and the submission confirmation page.

      1. Next to Add logo, click the plus.svg plus icon.
      2. In the file picker, choose a JPG or PNG image from your computer.
        We recommend a file that's at least 64 × 64 px with a 1:1 aspect ratio.
      3. To remove the logo, hover over it and click the X in the top-right corner.

    • Add background

      The selected image will appear as the background of the survey and the submission confirmation page.

      1. Next to Add background, click the plus.svg plus icon.
      2. Select Image or Color.
      3. If choosing an image, click Upload. 
      4. In the file picker, choose a JPG or PNG image from your computer.
        We recommend a file that’s 1280 × 720 px or has a 16:9 aspect ratio.
      5. To choose a color, click the Color tab. 
      6. In the color picker, choose your color.
        Or in the Hex field, enter a specific Hex code.
      7. To remove the background color, hover over it and click the X in the top-right corner.

    • Add accent color

      The selected color will be applied as a design accent across the survey, including the main sign-up buttons.

      1. Next to accent color, click the rainbow color picker or the Hex field.
      2. In the color picker, choose your color.
        Or in the Hex field, enter a specific Hex code.

    • Remove Riverside logo

      Show or remove the Riverside logo from the top-left corner of the survey.

      1. Next to Show Riverside logo, click the toggle to turn it off.
        When the toggle is off, the Riverside logo is hidden.

    Click Preview in the top right corner to open your changes in a new window.

  3. Click Update changes. 

View and download results

  1. After your webinar ends, open the webinar's Overview tab.
  2. Under the survey results section, click Download to export responses as a CSV.
    The file includes one row per attendee and one column per question, plus name, email, and timestamp.

Good to know Icon.svg Good to know

  • You can add up to 25 questions per survey, and up to 25 answer options per question.
  • Every response is tied to the attendee who submitted it. Anonymous responses are not supported.
  • Once an attendee submits their response, they can't edit it. If they refresh the page or return later before submitting, their in-progress answers are restored. 
  • Creating a survey for a new webinar pre-fills it with your most recently used survey. 
  • Responses  also appear on each attendee's audience record and sync automatically to your connected CRM.
  • If you edit your survey questions after a webinar has already completed, that session keeps the questions its attendees originally answered.
  • Results can be downloaded in a CSV. 

Learn more