Check how many registrants received, opened, and clicked each webinar email, and see the status of every email sent to each person on your registrant list.
Who: Account owners, admins, directors, and editors
Plan: Webinar and Business
Device: Computer browser
Step by step
See how each email performed
- Log in to your Riverside account.
- Navigate to the relevant studio.
- From the sidebar on the left, click Webinar.
- Under All events, click the relevant webinar.
The Overview tab opens.
- Click Notifications.
- Find the email you want to analyze to see its results for this webinar:
- Sent: the number of registrants the email was sent to.
- Delivered: the percentage of emails sent that reached the recipient’s mail server.
- Opened: the percentage of emails sent that recipients opened.
- Clicked: the percentage of emails sent where the recipient clicked the join link in a confirmation or reminder email, or the recording link in a follow-up email.
- Bounced: the number of emails that couldn’t be delivered.
See each registrant’s status per email
- From the Webinar Overview page, click the Audience tab.
- Find the Confirmation, Reminder 1 day, Reminder 1 hr, and Follow-up columns in the registrant table.
Each cell shows how far that registrant’s email got, using the same statuses listed above, plus:- Not sent: the email was skipped for this address. For example, this happens when an earlier email to this address bounced or was marked as spam.
- To see why an email failed, hover over a Bounced or Not sent cell.
Good to know
- Email results can take up to 1 hour to update.
- Delivered, Opened, and Clicked show as a percentage of emails sent.
- Clicked counts clicks on the join link in the confirmation and reminder emails, and on the recording link in follow-up emails.
- Results appear after an email sends. Until then, each value shows a dash.
- Email status isn’t synced to HubSpot, Salesforce, or Marketo.