Webinar: Customize audience registration email notifications

« To Webinar: Overview

Customize email notifications to keep your audience informed before and after your webinar.

Step by step

1. Log in to your Riverside account.
2. Navigate to the relevant studio.
3. From the sidebar on the left, click Webinar.
4. Under All events, click the relevant webinar.
   The Overview tab opens.

5. Under Set up, next to Email Notifications, click Manage. 
   Notifications settings opens to the Content tab. 
6. (Business plan only) To change the name your audience sees in their inbox, type it in the Sender name field.
7. To choose where your audience’s replies go, type an email address in the Reply-to email field.
8. (Business plan only) To change the language of notification emails, select from the Language dropdown: English, Deutsch, Español, Português, or Français.
9. Toggle on each email you would like to send to your audience. 
   Available email types include:
   • Registration confirmation: Confirms registration and provides essential event details.
   • Reminder 1 day before: Sends a reminder 24 hours prior to the event.
   • Reminder 1 hour before: Sends a final reminder 1 hour before the event begins.
   • Follow-up after event: Thanks audience members for participating and includes a link to watch the recording. You can also set whether the email sends automatically or only when you trigger it manually.
   • Follow-up with non-attendees: Reaches out to those who registered but did not attend, and includes a link to watch the recording. You can also set whether the email sends automatically or only when you trigger it manually.
10. Edit the Email subject, Title, and Subtitle fields directly.
11. For each follow-up email, choose the recording to include:
    • Under Linked recording, click the current recording thumbnail.
    • Select a file from the Recordings or Edits tab.
      By default, the email links to the full, unedited webinar recording.
12. For each follow-up email, set the Send mode:
    • Automatic: Sends the email shortly after the webinar ends and the recording is ready.
    • On-demand: Holds the email until you send it manually.
13. In the top right corner, click Preview to open your changes in a new window.
14. Click Update changes.

Customize email branding

Customize your email branding by applying your logo, brand color, and cover image

1. Click the Design tab at the top of the email settings window. 

2. You can add a logo, a cover image, an accent color, and decide whether to include Riverside branding. Click below to see the specific steps.

   • Add logo

     The selected logo will appear in the top left corner of each email.

     1. Next to Add logo, click the plus icon.
     2. In the file picker, choose a JPG or PNG image from your computer.
        We recommend a file that's least 64 × 64 px with a 1:1 aspect ratio.
     3. To remove the logo, hover over it and click the X in the top-right corner.

   • Add cover image

     The selected image will appear as a banner across the top of each email.

     1. Next to Add cover, click the plus icon.
     2. In the file picker, choose a JPG or PNG image from your computer.
        We recommend a file that’s 1280 × 720 px or has a 4:1 aspect ratio.
     3. To remove the image, hover over it and click the X in the top-right corner.

   • Add accent color

     The selected color will be applied as a design accent across your emails, including the main Join session button.

     1. Next to accent color, click the rainbow color picker or the Hex field.
     2. In the color picker, choose your color.
        Or in the Hex field, enter a specific Hex code.

   • Show Riverside branding

     You can choose to show or remove Riverside branding at the bottom of your emails.

     1. Toggle on   Riverside branding to show the support text, Help Center link, and Riverside logo at the bottom of your emails. 
        Toggle off  to remove Riverside branding completely. 

   Click Preview in the top right corner to open your changes in a new window.

3. Click Update changes.

Good to know

• Email notification settings must be configured before the session starts. 
• Emails are always sent from Riverside.fm.
• If you do not update the Reply-to email field, replies go to the email address of the person who created the webinar.
• Sender name can be up to 64 characters.
• The sender name and reply-to email apply to all email notifications for the webinar.
• Accounts on the Business plan can change the language of notification emails. For accounts on the Webinar plan, registration emails are sent in the language matching the host's interface language.
• The notification email language applies only to Riverside’s built-in text in emails and calendar invites, such as buttons, labels, and dates. Text you enter, such as a custom subject, title, or subtitle, stays exactly as you type it.
• To change the language of the registration form, set it separately in registration form settings.
• When using pre-registration, you can send confirmation, reminder, and follow-up emails. When using a direct session link, only follow-up emails are available to send after the session, as audience details are collected only when attendees join the webinar.

Learn more

• How do email notifications work for webinar series and recurring webinars?
• What emails are sent when a webinar is cancelled or rescheduled?
• Webinar: View and manage registrants
• Webinar: Resend registration confirmation email