Webinar: View your audience across all webinars

« To Webinar: Overview

See every person who has ever registered for, attended live, or watched on-demand across all your webinars in a single table, and open anyone to see their full history.

Plan: Webinar and Business 
Device: Computer browser

Step by step

  1. Log in to your Riverside account.
  2. In the left sidebar, under Publish, click Webinar.
    • To change the date range for your webinar analytics, click the All time dropdown in the top right of the analytics box.
  3. Click the Audience tab, next to All events.
    • To show or hide columns, click the Pencil.svg pencil icon above the table, then check or uncheck the columns you want.
    • To find a specific contact, click the search-md.svg search icon and type a name or email.
    • To sort by a column, hover over its name and click the chevron.down@15x.png arrow icon. 
    • To export the table as CSV, click the download-01.svg download icon.

View a contact’s full history

  1. In the Audience tab, click a contact’s row.
    The contact panel opens on the Details tab, which shows:
    • Registered, Attended, and On-demand views counts
    • Email, Phone, Country, First activity, and First referrer
    • Engagement pattern: how many webinars the contact joined Live, watched On-demand, or Registered only
    • Webinars: each webinar the contact registered for, with their status and watch time
  2. To see a timeline of the contact’s activity, click the Activity tab.
    Entries are grouped by month, newest first. Each entry shows what the contact did (registered, attended live, or watched on-demand), the date, and a button with the webinar’s name.

Good to know

  • The audience table lists each contact once, matched by email, across every live and on-demand webinar in every studio in your production.
  • Phone and country show the most recent value collected from any registration form that asked for it.
  • Custom fields from a specific registration form don’t appear as columns here. To see those answers, go to that webinar’s registrants tab.
  • The CSV export includes every available field, including hidden columns, and a webinar type field (live or on-demand).
  • Referrer is only filled in for some activity types. For on-demand views, it may show the on-demand watch link rather than a traffic source.

Learn more