I can’t see or hear another participant in the studio

Follow these steps when:

• You can’t see or hear another participant during a live session
• A guest sees the message “Host will be here soon”
• Participants appear disconnected from each other in the studio

Likely causes:

This is usually caused by a weak or unstable internet connection, browser cache issues, or other apps using too many device resources. It is different from a microphone or audio device issue. 

If only one person’s audio is missing or too quiet, see I can’t hear the other person in the studio instead.

Suggested troubleshooting steps

• Ask everyone in the studio to refresh their Riverside page.
• Clear your browser's cache and cookies.
  • Do not clear your browser's cache if you have local tracks that have not uploaded yet.
• Create a new profile in the browser.
• Try a different internet connection. If you’re on wifi, try a wired (LAN) connection or mobile data.
• Close as many other programs on your computer as possible, especially any that could be using your camera or microphone.