I don’t see my camera in the menu of the lobby or studio

Follow these steps when:

• Your desired camera is not appearing in the lobby's menu or in the studio's menu

Likely causes:

The absence of a camera in the lobby or studio is likely a result of incorrect permissions settings, a faulty physical connection, or an out of date browser.

Suggested troubleshooting steps

• Close other browser tabs or programs, especially any that might be using your camera.
• Refresh the page in your browser.
• Completely quit and reopen your browser.
• Confirm that Riverside has permission to access your camera.
  • If you have never allowed your browser access to the computer's microphone or camera, you may see an alert ('Permission Denied') and need to enable this in your computer's settings.
    • Windows: App permissions for camera
    • Mac: Control access to the camera
• Update to the latest version of the Chrome or Edge browser.
• Use Riverside from a different web browser.
  • For example, if you are using Chrome, try using Edge to join the studio. If you are using Edge, try using Chrome.
• If you are using an external camera, confirm it is physically connected and that any program necessary to use it as a webcam is running.
  • If you are on a Mac, use Quicktime to select the camera and create a test recording.
    • If you recently updated your macOS, check the Camera privacy settings.
  • If you are on a PC, open the Camera app and select Change Camera.
  • Try setting the external camera's video settings to 30 FPS.
• If you are using a virtual camera like OBS, confirm that it is sending a video signal.
• Check if the camera is selectable at the start of this browser-based pre-call connectivity test.
• Restart your computer.
• Avoid using USB hubs or adapters to connect the camera to your computer.
• Clear your browser's cache and cookies.
• Temporarily disable any VPN, adblocker, browser extension, or network firewall.