I don’t see my camera in the menu of the lobby or studio

Suggested troubleshooting steps

Close other browser tabs or programs, especially any that might be using your camera.
Refresh the page in your browser.
Completely quit and reopen your browser.
Confirm that Riverside has permission to access your mic and camera in your browser.
- Also check that your browser has access to the mic and camera in your computer's settings.
Update to the latest version of the Chrome or Edge browser.
Use Riverside from a different web browser.
- For example, if you are using Chrome, try using Edge to join the studio. If you are using Edge, try using Chrome.
If you are using an external camera, confirm it is physically connected and that any program necessary to use it as a webcam is running.
- If you are on a Mac, use Quicktime to select the camera and create a test recording.
  - If you recently updated your macOS, check the Camera privacy settings.
- If you are on a PC, open the Camera app and select Change Camera.
- Try setting the external camera's video settings to 30 FPS.
If you are using a virtual camera like OBS, confirm that it is sending a video signal.
Check if the camera is selectable at the start of this browser-based pre-call connectivity test.
Restart your computer.
Avoid using USB hubs or adapters to connect the camera to your computer.
Clear your browser's cache and cookies.
Temporarily disable any VPN, adblocker, browser extension, or network firewall.