Troubleshooting: Video tester

The video tester tests your audio equipment to diagnose any missing audio, stereo channel problems, low input levels, clipping, and noise issues.

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Step by step

  1. Open the video tester.
  2. Select your:
    • Camera input
    • Resolution
    • Frame rate
  3. Click Start Video Test.
    • Allow permissions for the website to access your camera.
  4. Pay attention to the bottom of the screen for any settings errors.
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  5. After about 30 seconds, click Stop Video Test.
  6. Click Download Recording.
    The downloadable recording is a zip file which includes the video recording among additional diagnostic information.

Understanding the results

The video tester provides you with real-time feedback on your camera's performance via the recording summary and colored bars.

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Watch your recording file after you finish the test. This is what your high-quality video tracks will look like.

If you're unhappy with the video recording:

  • Continue adjusting the settings on your device until you achieve your desired results
  • Try testing with a different camera
  • Share the zip file with Support for further feedback on camera-related issues