I don’t see my microphone in the menu of the lobby or studio

Troubleshooting for:

• Desired microphone not appearing in the lobby's menu
• Desired microphone not appearing in the studio's menu

Suggested troubleshooting steps

• Refresh the page in your browser.
• Confirm that Riverside has permission to access your mic and camera.
• Check if the microphone is selectable at the start of this browser-based pre-call test.
• If you are using an external microphone, check its physical connection to your computer.
• Avoid using USB hubs or adapters to connect the camera to your computer.
• Update to the latest version of the Chrome or Edge browser.
• Use Riverside from a different web browser.
  • For example, if using Chrome, try using Edge to join the Studio.
    If using Edge, try using Chrome.

Learn more

• Adjust microphone settings
• Recording equipment FAQs
• Troubleshooting: Audio tester
• How can I minimize echo in the Studio and on my recorded tracks? My Guests are already wearing headphones.
• Connecting Universal Audio (UA) interfaces