Troubleshooting: Reset mic and camera permissions for live call

You may need to reset the permissions between your browser and Riverside's video connection provider, then create new permissions.

Step by step

  1. Open your browser's settings for Riverside:

    • If using Chrome, copy and paste chrome://settings/content/all into the address bar, then press Enter.

    • If using Edge, copy and paste edge://settings/privacy/sitePermissions/allSites into the address bar, then press Enter.

  2. In the list of websites, if you see Riverside.fm, click the ⟩ (arrow) to its right (Chrome) or click delete-remove_trash.svg remove (Edge).
    • If Riverside is not listed, continue to step 6, below.
      Tokbox_Reset_Permissions.png
  3. Click Reset permissions.
  4. Click Reset again to confirm.
  5. Run a pre-call connectivity test and allow permissions again for your mic and camera.
  6. Click Allow on the prompt, then select a camera and mic.
  7. Click Continue.
  8. Allow the pre-call test to complete.
  9. Join the studio again.

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