Troubleshooting: Clear browser cache

Troubleshooting for:

Trouble joining the studio
Low browser storage that prevents the upload of track files
Logging into Riverside
Pages not loading
Errors when using the editor

Chrome and Edge

The steps below apply to both Google Chrome and Microsoft Edge. If fixing low storage, use the computer and browser that has low storage.
1. From your Chrome or Edge browser, Copy and paste this link into the address bar:
```
chrome://settings/clearBrowserData
```
2. Press Enter to open the Clear browsing data settings window.
3. In the Time range dropdown, select All time.
4. Select the box next to Cached images and files.
  
  IMPORTANT:
  Clearing your browser cache will delete any local track files still on your computer. Be sure to finish uploading any remaining tracks with the same computer and browser first.
5. Click Clear data (Chrome) or Clear now (Edge).
Safari

If you're recording on a Safari browser, follow the steps below to clear your cache:
1. Open Safari on your Mac.
2. From the toolbar at the top, click Safari.
3. Click Settings.
4. Click Privacy.
5. Click Manage Website Data.
6. Select one or more websites, then click Remove or Remove All.
7. Click Done.

Good to know

If you're using a Mac, use the Riverside MacOS Desktop app to avoid the need to clear your browser cache.

Learn more