Troubleshooting: Async recording (record without a host)

When you record on your own:

• We recommend starting with a short test recording to check how your mic and camera are set up.
• For best results, close other programs and browser tabs on your computer, especially any that might use your camera or microphone.
• Use the latest version of the Chrome or Edge browser.

If you need help, see the resources below.

General troubleshooting

• Allow Riverside to Access Mic and Camera
• I can't record in the studio due to browser errors
• My track is stuck uploading
• Enable screen share on a Mac
• System requirements and supported browsers
• Contact Support

Troubleshooting camera connection

• I don’t see my camera in the menu of the lobby or studio
• My video is not aligned with the audio (frame rate lagging)
• My Logitech camera's frame rate is lagging
• Why do I see balloons, confetti, or fireworks when I record?

Troubleshooting microphone connection

• I don't see my microphone in the menu of the lobby or studio
• Audio is loud, distorted, or clipping
  • Adjust microphone input volume
  • I hear a hissing sound or hum
  • I hear static, pops, wind, or glitchy noises
• Why am I getting no sound in the studio when I use a USB audio interface/mixer?
• Voice is a different pitch in the high-quality track
• Can my screen share include sound?