Troubleshooting for:
- Visual effects stopped or causing video lag
- 'Video effects unavailable' message in the studio
- Your computer needs more available video memory (VRAM) and/or system memory (RAM) to process virtual backgrounds in real time.
Suggested troubleshooting steps:
- Refresh the page with Riverside and join the studio again.
- Close all tabs, windows, and programs that you do not need during the recording.
- Restart your computer, then only open the Riverside studio.
- Instead of using a background blur effect, upload a background image or pick from one from Riverside's collection.
- Be sure that you've installed all available Windows updates or macOS updates.
- Switch to a different computer or use your mobile device to record.
- The studio's host or producer can also stop the recording and reduce the default video recording quality.
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