Troubleshooting for:
- Video frame in studio looks black, green, or is missing entirely
Suggested troubleshooting steps
- Close the Riverside browser tab and rejoin the studio.
- Select a different camera (if another one is available) and see if the same error occurs.
- If you are using an external camera, confirm it is physically connected and that any program necessary to use it as a webcam is running:
- If you are on a Mac, use Quicktime to select the external camera and create a test recording.
- If you are on a PC, open the Camera app and select Change Camera.
- Change your browser's graphics acceleration setting.
- Have the Host change the studio's default video resolution to Standard resolution.