Plan: Live, Webinar, and Business
Device: Computer browser
Omnichat brings messages from supported live stream platforms into the Riverside public chat so hosts, producers, and guests can see and reply to messages from viewers in one place. It helps you manage engagement across platforms without switching tabs during a live stream.
What is omnichat?
Omnichat collects viewer messages from supported platforms and displays them in the Riverside studio’s public chat during a live stream. Messages include a label showing which platform they came from.
Hosts, producers, and guests can reply inside the public chat. The reply is sent back to the original platform and appears in that platform’s chat for viewers.
For supported platforms, see Which live streaming platforms support omnichat.
Host experience
When streaming to a platform that supports omnichat, hosts and producers can:
- See viewer messages from supported platforms inside the public chat
- View which platform each message came from
- Reply to a message directly in the public chat to send the reply back to the viewer on that platform
Messages sent by hosts and producers inside the public chat appear:
- In the studio’s public chat panel
- On supported external platforms they are streaming to
Viewer experience
Viewers always stay on the platform where they are watching.
Viewers can:
- See replies posted by the host or producer
- See highlighted comments
Viewers cannot:
- See messages from viewers on other platforms
Omnichat does not merge chat between platforms for viewers. It only centralizes chat for hosts and producers.
Good to know
Messages do not forward between platforms. Each platform’s chat remains separate for viewers.
Guests' messages are only visible to people in the studio (i.e. other guests, hosts, and producers), and not to people watching the stream on other platforms. However, guests can see all messages sent in the chat, including those from viewers on other platforms.