Troubleshooting for:
- When connecting your podcast to Apple Podcasts or Spotify, you see one of the following error messages:
- "It seems your podcast already exists on Spotify/Apple Podcasts"
- "We weren't able to submit your podcast to Spotify/Apple Podcasts"
- Your podcast is not collecting analytics from Spotify/Apple Podcasts due to the errors above
Likely causes:
The first error appears when your podcast is already listed on Apple or Spotify. The second error can occur if you tried submitting your podcast to Apple or Spotify before connecting your RSS to Riverside.
Troubleshooting steps
If you imported your existing podcast from another hosting provider and your podcast was already live on Apple Podcasts or Spotify before moving to Riverside, confirm your existing connection instead of attempting to connect your podcast. Do not delete the existing listing.
Redirect your RSS feed to Riverside before connecting to Spotify/Apple.
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If you created the show manually on Apple Podcasts or Spotify in addition to setting up your podcast in Riverside, those platforms may recognize it as a duplicate. In this case:
Go to your Apple Podcasts or Spotify account.
Navigate to the podcast listing and delete it.
Go to Riverside and connect your podcast to Apple Podcasts or Spotify again.
Reach out directly to Apple or Spotify support for clarity on why the error is occurring.
If the issue persists, please contact Support.