Troubleshooting for:
- Consistent flickering or flashing waves in video
Suggested Troubleshooting Steps
General troubleshooting
- Try adjusting the lighting in your recording space. If you notice a flickering effect when recording at 24 frames per second (FPS), it might be due to the frequency of artificial lighting.
- Close any extra programs on your recording device.
- Record on a fully-charged device that is not plugged into a power source.
Host or Producer – Change studio frame rate
If you're on a Riverside for Business account, try changing the Studio's frame rate:
- Change the frame rate to 29.97 FPS if you are in:
- North America,
- South America, or
- another place with 60 Hz frequency electricity.
- Change the frame rate to 25 FPS if you are in:
- Africa,
- Asia,
- Australia,
- Europe, or
- another place with 50 Hz frequency electricity.
Any participant – Change camera settings
- If using an external camera, check if you can control its frame rate using a device setting or companion software like Logi Tune:
- Try changing its frame rate to one of the frequencies above, based on your location.
- Or change it to match the Studio's set frame rate.
- Ask the Host or Producer to check the Studio's settings (see image above) if you are unsure of its current frame rate.