Follow these steps when:
- You see the following error messages in the studio:
- "Recording stopped because of low storage"
- "Your recording will stop in x minutes:
- Low storage causes your recording to stop
Likely causes:
When you record on Riverside, it starts uploading your audio and video track files automatically. As the files are uploaded, or if the upload cannot happen immediately, they are temporarily stored on your browser. Your recording may stop if this browser storage runs low.
Suggested troubleshooting steps
- Have at least 5 GB of free space on your device usable by your browser.
- Refresh the Riverside studio page.
- Close and reopen your browser.
- Be sure you are not using an incognito window in Chrome or an InPrivate window in Edge.
- Complete any pending uploads.
- Allow sites to save data (Chrome, Safari) or turn off 'Clear Site Data' (Edge).
- Allow notifications from Riverside in your browser.
- Update to the latest version of the Chrome or Edge browser.
- Create a new profile in the browser.
- If using Chrome, try using Edge to join the studio.
If using Edge, try using Chrome. - Restart your computer.
- Check available browser storage.
-
Clear your browser's cache and cookies.
- Do not clear your browser's cache if you have local tracks that have not finished uploading.
- Try using a different computer, the MacOS desktop app, or a mobile device to record.
- Temporarily turn off any browser extensions, VPNs, or firewalls.
If the issue persists, please contact Support.